Overview

At ESLEE, we are committed to providing premium products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and unworn
  • Be in its original condition
  • Include all original tags, packaging, and accessories
  • Be accompanied by proof of purchase

Items returned without authorization may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Beauty and cosmetic products that have been opened or used
  • Personalized or custom-made items
  • Gift cards
  • Digital products or downloadable content
  • Final Sale or Clearance items

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We’ll evaluate the issue and arrange a replacement or refund as quickly as possible.

Refunds

Once we receive and inspect your returned item, we’ll notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

Exchanges

We currently replace items only if they are defective, damaged, or if an incorrect item was shipped.

To request an exchange, please contact us before returning your item.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped
  • The item arrived damaged
  • The product is defective

We recommend using a trackable shipping service for all returns, as ESLEE cannot guarantee receipt of returned packages without tracking.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow our return procedure.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: support@eslee.com

Response Time:

  • Monday – Friday
  • Within 24 business hours